Ubiquiti UniFi Dream Machine Pro Max UDM-Pro-Max Rackmount Gateway

When you place an order with us, we will do our best to get your items to you as soon as possible. If for any reason your item does not arrive by the estimated delivery date, we will contact you to provide you with a status update.

We have contracted with multiple shipping providers to provide several options for our customers to choose from. Customers can track their shipments through the service providers’ tracking systems for a more accurate delivery time frame. Upon shipment of the order, the customer receives the tracking information including the tracking number of the shipment to track with the shipping service provider.

We ship to the following countries

OfficeShark ships to all countries in the MENA region except the countries mentioned below:
Central African Republic, Iran, Libya, Mali, North Korea, Palestine, Somalia, South Sudan, Yemen.

Delivery within UAE

UAE orders are delivered on the same day, or at maximum the next working day.

Residents of Dubai have an option of “Super Express Delivery” where they receive their order within Dubai in 1-5 hours only!
There may be a delay of 1-2 days if the requested item is out of stock.
This applies to shipments with a maximum weight of 30kg and with dimensions not exceeding 12cm x 12cm x 12cm.

International shipping (outside UAE)

We have partnered with DHL and SMSA to handle international shipments to our customers across GCC Region.

Estimated delivery time

Oman – Best Line Express – 2 Days delivery time

GCC Countries (Saudi Arabia, Kuwait, Bahrain, Qatar) – DHL (Express) – 2-4 Days delivery time

GCC Countries (Saudi Arabia, Kuwait, Bahrain, Qatar) – SMSA (Economy) – 4-8 Days delivery time

International – DHL (Express) – 2-6 Days delivery time

Kindly note that international shipping may incur local duties, taxes, brokerage, or other local government or third-party fees, which are not included in the freight quote. Those fees are the sole responsibility of the customer (consignee) of the goods. Please check your local laws pertaining to customs fees, duties, and taxes.

OfficeShark will NOT deal with or provide any services or products to any of the OFAC (Office of Foreign Assets Control) sanctioned countries, in accordance with UAE law.